At Bouquets & Beyond, every order is carefully prepared with time, materials, and attention to detail. Many of our arrangements are custom-made and some include fresh, perishable flowers. Please review our policies before placing an order.
Orders & Payments
Full payment or a deposit may be required to confirm your order, depending on the item and order type.
For custom orders placed through text message, Instagram DM, or other direct communication channels, your order is considered confirmed once a deposit has been received and order details have been approved. For website orders, full payment is required at checkout and an order confirmation will be sent to you via email.
Final Sale Policy
Due to the custom-made and perishable nature of our products, all confirmed orders are final sale.
This includes:
- Orders placed through our website
- Custom orders placed through text, Instagram DM, or direct message
- Deposits or partial payments used to reserve an order date
- Rush or same-day orders
- Holiday or seasonal pre-orders
Once an order is confirmed, materials, flowers, and production time are reserved specifically for your arrangement.
Deposits
Deposits are used to secure your booking and begin preparation for your order.
All deposits are non-refundable.
Deposits are applied toward your final balance.
Custom Order Approval
For custom orders, customers are responsible for reviewing and confirming:
- Bouquet style or theme
- Color preferences
- Personalized wording or names
- Delivery or pickup date
- Recipient name, phone number, and address (if applicable)
Order Changes
We will do our best to accommodate changes when possible. However:
- Changes are not guaranteed, especially if production has started.
- Changes requested after production begins may not be possible.
Pickup & Delivery
Customers are responsible for arriving at the agreed pickup time or ensuring someone is available to receive a delivery.
Once an order has been:
- Picked up by the customer, or
- Successfully delivered to the provided address,
the order is considered fulfilled and responsibility transfers to the customer/recipient.
We are not responsible for damage, loss, delays, weather exposure, or improper handling after pickup/delivery.
Delivery Information
Customers are responsible for providing accurate delivery details. We are not responsible for delays or failed deliveries caused by incorrect addresses, inaccessible buildings, or unavailable recipients.
Additional delivery fees may apply if redelivery is required.
Flower Availability & Substitutions
Flowers are seasonal and subject to availability. If certain blooms or materials are unavailable, we may substitute with similar items of equal or greater value while maintaining the overall style and quality of the arrangement.
Order Issues
If there is an issue with your order due to quality concerns or damage upon receipt, please contact us within 2 hours of pickup or delivery with clear photos.
We will review the matter and, where appropriate, may offer a replacement, store credit, or another reasonable resolution.
Chargebacks & Payment Disputes
By placing an order, you acknowledge that you have reviewed product details, pricing, delivery/pickup information, and these store policies before purchase.
We reserve the right to provide order confirmations, communications, photos, delivery records, and policy acknowledgements in response to payment disputes or chargeback claims.
Contact Us
If you have any questions before ordering, please reach out. We are happy to help ensure everything is clear before your purchase.